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Sounds like there are several issues in the Word files you are getting. As for the extra hard returns that make the extra paragraphs, first locate each true paragraph. If you are familiar with the Find and Replace function in Word, do the following.
Highlight a true paragraph. In Replace, set it to Find each paragraph mark in that paragraph and in Replace, just enter a space. Make sure a real paragraph only is highlighted and then tell it to Replace All.
Do this with each real paragraph and this will save the tedium of replacing each unwanted hard return one at a time.
Hope this helps.