My two colleagues have the same problem. The "solution" has been to keep them on Windows XP. Since the rest of us have Windows 7, that creates compatibility issues, so they have separate laptops for accessing other documents and sites. Our IT specialist says he may have a work-around, but it would involve deep alterations in the bowels of the computer. Sorry to give you basically a non-answer, but at least you know the problem does not rest solely with you.