Since I believe you are talking about a workshop which I gave, I will respond to your question (rather than Rebecca). I don't have any answers to the problem you are having, but do have a few additional questions. It sounds as though you are using the same Tiger embosser as when it previously worked, so are you perhaps using a new version of Word? Or perhaps using a different version of Windows? I no longer have access to the Tiger embosser I was using at work, so cannot check any settings. If you could also state what type of Tiger embosser you are using, perhaps someone else could "chime in" with some advise. Have you contacted ViewPlus to see if they can offer any advice? Please post additional information, and we'll see if someone can help.