Have you attended any professional development conferences or other gatherings of transcribers to meet people and get to know them? Have you reached out to other transcribers or others who are formerly incarcerated who have their own businesses? Connecting with people is one of the best ways to assist in building your business. Having certifications is great and a necessary component but networking and forming relationships is also essential. Other than that, I don't have any magic words to offer you. If you'd like to reach out to John Romeo, I can put you in touch with him. Just send me an email. Hope this helps.